“The System Does Not Wrap Around the Patient” UX to support Health Record Sharing

“‘The system does not wrap around the patient.”  These were the words of a patient I interviewed, talking about the NHS’s failure to share records, and how its inability to co-ordinate care within the system causes stress and worry.
Sharing of health records is now a top priority. However without consideration of the content of records, and the uses to which shared data will be put, the value of integrated records will be limited. This talk describes UX research and design input to integrated record projects, including:
– Challenges and benefits of sharing laboratory results
– Patient access to integrated records
– Uses of routinely collected clinical data for research”