Stepping-in /Stepping-out

“During this talk I will share different user research methods that can be used to understand users’ needs, this by involving physicians, nurses or other caregivers effectively during the design/development process. Therefore, I will first discuss the framework of empathy and its importance (Merlijn Kouprie and Froukje Sleeswijk Visser), followed by a brief explanation of the design/development process and discuss different case studies; marketing research at conferences, co-creation project with emergency nurses; usability studies in a Philips research lab.”