Stepping-in /Stepping-out

“During this talk I will share different user research methods that can be used to understand users’ needs, this by involving physicians, nurses or other caregivers effectively during the design/development process. Therefore, I will first discuss the framework of empathy and its importance (Merlijn Kouprie and Froukje Sleeswijk Visser), followed by a brief explanation of the design/development process and discuss different case studies; marketing research at conferences, co-creation project with emergency nurses; usability studies in a Philips research lab.”

Improving the communication between patients and healthcare providers through the use of a mobile applications

“In the past 3 years we have been researching how a mobile application can have a positive influence on the communication between patients and caregivers.
In the presentation we will show 2 case studies: the first one is an application that motivates, inspires and follows the patient during her/his diet. It is a habit-forming application to influence the patient’s food usage. In addition, the collected data is visualized in a compact style for the dietitian. The dietitian can send personalized tips based on the outcomes. The underlying data will be analysts to make the application smarter and detect possible difficult situations during therapy.

The other application is built for parents of a preemie (babies born between 24 weeks – 35 weeks in pregnancy). During the research phase we found out that the parents need a personal experience and expect personalized content in the app. For example: information about the diagnoses, specific diseases, … next to it they have the need to see their baby on any time of the day, what is fulfilled through a webcam.
The aim of the app is to optimize communication between nurses / midwives and parents. We also want to increase the involvement of parents in caring for their baby.”

How can a chatbot accelerate the improvement of the digital patient experience?

Finding a strong combination between Electronic Health Record and eHealth solutions is quite a challenge. For the communication department at Amsterdam UMC, patient experience is leading. Cooperation with ITC and EHR resulted in a new website with a smart digital assistant. The next step will be to present the content in relation to the EHR in any app or webapp.

Agile Health Service Design Case Study

Case study in NHS Service Design utilizing Skype of Business and involving Accenture, Microsoft and the NHS.

Design as an agent of change in a corporate environment

“How our digital lab (BI X) of Boehringer Ingelheim, a 50 000 employee pharma company, has set up its UX and product design processes, touching upon the cultural changes that design practices in interdisciplinary settings can make happen.
We will explore with a case study how to:
– do user research in a highly regulated environment
– understand highly complex domains
– align with executive stakeholders
– keep teams high performing
– develop AI driven products whilst respecting privacy regulations
– and ultimately how to deliver better patient outcomes and experiences.”

How can digital automation enhance the entire patient ambulance journey?

“The current ambulance industry is being disrupted by emerging competitors from the private sector, due to financial cuts in public healthcare.

Patients are also affected by a declining medical experience that is more expensive and not easily available.

This talk will share a UX design case study that sought out to improve the door to door patient transportation experience, while also bringing more value to an outdated ambulance network.”

Optimizing Dementia Diagnosis: Using big data & design thinking to drive early intervention

“Mental health conditions, especially Dementia and Alzheimer’s disease are causing the health service (both in the UK and elsewhere) a huge and growing problem. This, in large part, is due to the complexities and time taken to reach a patient diagnosis.

In Edo’s work with the Alzheimer’s Society, we used a powerful and complementary mix of qualitative contextual enquiry, social listening (via large scale predictive analytics) and quantitative surveys with people affected by dementia. This gave us detailed insight into the patient experience relating to the early onset of dementia.

In this presentation, I’ll talk through the design thinking methodologies used, and crucially, the resulting service design that is helping healthcare practitioner intervention (triage and service delivery) with dementia patients in a more timely and effective way. This, in turn, is helping to alleviate the burden on an increasingly over-stretched health service.”

“The System Does Not Wrap Around the Patient” UX to support Health Record Sharing

“‘The system does not wrap around the patient.”  These were the words of a patient I interviewed, talking about the NHS’s failure to share records, and how its inability to co-ordinate care within the system causes stress and worry.
Sharing of health records is now a top priority. However without consideration of the content of records, and the uses to which shared data will be put, the value of integrated records will be limited. This talk describes UX research and design input to integrated record projects, including:
– Challenges and benefits of sharing laboratory results
– Patient access to integrated records
– Uses of routinely collected clinical data for research”

Creating a safe space in Virtual Reality – Designing for Mental Health

“With the use of Virtual Reality (VR) in healthcare predicted to grow over the next five years, the users experience (UX) will be integral to the success of these new healthcare applications. This talk will give an overview of how the technology is currently being used in healthcare and some of the UX challenges and solutions. This will be followed by a more in depth look at how the user experience of a particular mental healthcare VR application is being designed. The talk will elaborate on how usability testing differs in VR compared to other media.

The audience will get insight into how a VR application for mental health is created – from initial user research, co-design, insight into the design and build of the application, testing and a preview of how it will be used in the real world.”

Supporting Clinicians in Low Resource Settings

Based on my work in global health, finding ways to better support clinical staff in remote and rural hospitals across Africa and Asia, share some of the specific considerations that apply in this context: including universal issues, technology restrictions, balancing AI with human expert opinion and the process of designing and testing in situations.