Our schedule for the conference is still being finalised, but below is an outline of what to expect.

Day 1 – Thursday April 19th

08:00 Registration

08:45 Welcome Message

09:00 Keynote: Designing for Change, Driven by Purpose

The healthcare industry is in the midst of a great deal of disruption and change. We are trying to heal pain and improve care but we know that technology isn’t always the answer. How can we channel our empathy to better understand the health ecosystem and re-orient it to deliver meaningful change? Hear from Amy as she speak on how purpose driven design can provide us with a solution.

Amy Cueva
Amy Cueva
Founder, Chief Experience Officer, and Health Principal

10:00 Break 
10:15 Sponsor's Session
11:00 TBC
11:45 Health Wars: Rise of the Clinical UXer

In a galaxy not far away at all (you live in it after-all), billions of dollars are being wasted on new digital solutions that are not fit for purpose, in the hope of improving health provision for all. Many powerful people are oblivious to the wastage and believe all is well. There are funding cuts left, right and centre, as well as the wrong problems being solved with the wrong solutions.

A new breed of warrior is needed to fight the good fight, bridging the gap between the clinical and IT worlds. Enter the Clinical User Experience (UX) professional, or Clinical UXer for short.

During this talk, Dr Gyles Morrison will discuss his experiences of career transition for clinicians in to digital health, and the role that clinicians have on the future of global healthcare.

Dr Gyles Morrison
Clinical UX Specialist
Clinical UX Association

12:30 Lunch 
13:30 Launching a Healthcare Startup as an Insider
Medicine is in desperate need of a UX makeover. This talk is for anyone working in healthcare who has an great idea for a technology product but is a bit overwhelmed with getting started. Santhosh will cover the following three topics using personal experiences from designing an education management platform and building a company around it.

  • Identifying and understanding the problem you want to solve
  • Designing a minimum viable product and validating the solution
  • Getting your first client

Santhosh Cherian
Dr Santhosh Cherian
Founder & UX Architect
Medtrics Labs

14:15 Sailing into the wind: service redesign within Guy's & St. Thomas' NHS Foundation Trust

The NHS is under enormous pressure. A growing demand for services, an increasing number of long-term patients, acute care pushed to breaking point and a constant drive to find more efficient ways to work whilst optimising clinical outcomes and patient experience are all challenges faced by individual departments today.

Guy’s & St. Thomas’ NHS Foundation Trust is no different. Based in South London, but delivering a range of services nationally, it is one of the largest of its kind in Europe. So how can an organisation of this scale, with such a variety of constraints, even begin to deliver improved services for its patients?

Led by Martyn Evans, Head of Product at Unboxed, this case study will share the experiences and lessons taken directly from the frontline of NHS service transformation at work, including:
How mapping specific patient pathways within multiple services can identify common patterns and problems across the organisation
How to rapidly deliver transformational solutions despite the constraints of legacy IT and restrictive governance
How to get buy-in across the board from a diverse and change-weary set of stakeholders and fully involve them in the process
The vital role of user-centred design in the delivery of sustainable, cost-effective services within the NHS
This is an insightful look at service transformation in action within a key NHS trust. With skills and methods to take away and apply to your own organisation, this is one session you won’t want to miss.

Martyn Evans
Head of Product

15:00 Break 
15:15 Looking for the next big healthcare innovation? Focus on patient experience.
Clinical pathways are well defined in modern healthcare systems but how well do we understand the patient experience? When taken through a clinical pathway the patient will encounter multiple healthcare providers who are all organised to optimise their contribution to the clinical pathway. However the patient experience, from becoming aware to the ‘final outcome’ is less well understood let alone optimally supported. This is rather strange given that the patient is the only constant factor in the overall care process. During this talk Dr Leo Poll will explore how a patient experience centric view of clinical pathways can lead not only to an optimised patient experience but ultimately new innovations that lead to cost savings for healthcare organisations such as the NHS.

Dr Leo Poll
Akendi UK

16:00 Panel Discussion: The role of UX in Healthcare Startups
A panel of UX and business experts will explore the role UX plays in a healthcare startup. This is beyond just creating a beautiful interface, as it includes successful innovation and fruitful marketing.
16:30 Closing remarks & Networking

Day 2 – Friday April 20th

08:00 Registration

08:45 Welcome Message

09:00 Keynote: How UX can unlock the secret of electronic patient records
Face-to-face clinical consultation is all about empathy and conversation, underpinned by information and reasoning. The value of UX in visualising information that facilitates reasoning is evident throughout the history of medicine, but this deep clinical relevance is rarely realised in modern clinical interfaces.

Throughout the talk Dr Dave Pao will draw on established examples and theory from graphic design, visual analytics, information architecture and UX/UI design that have laid the foundation for a prototype interface that presents complex patient data rich in clinical context and functionality.

Dr Dave Pao
Consultant in Sexual Health

10:00 Break 
10:15 Human centered design for cognitive diversity
Building on the work in physical accessibility and inclusion, there is a new area of human centered design that is aiming to adapt and build spaces for people with cognitive impairments like autism and dementia. This talk will discuss how work in neuroergonomics and cognitive accessibility are opening up new areas of both research and design. How, in both physical and digital spaces, new frameworks and standards are being developed to create user experiences that reduce stress and increase wellbeing. This talk will provide a foundational knowledge of both the opportunities and the problems in this new area of healthcare design.

Alastair Somerville
Alastair Somerville
Sensory Design Consultant
Acuity Design

11:00 The Power of Language in Healthcare
As UX designers we work with language to structure and shape information. We use a dedicated vocabulary when designing for domain-specific applications and products to guarantee understandability and to match specific taxonomies. Are we aware of the way language impacts the user experience? Above all when designing medical applications, are we taking into account the emotional state of the patient? This talk explores the power of language and its potential pitfalls when designing for healthcare products.

Clementina Gentile
User Researcher

11:45 The Joys of Healthcare Data Visualisation
During this talk, Shannon will discuss her experiences with data visualisation in healthcare over her career, exploring the do’s and don’ts of telling compelling stories with statistics.

Shannon Burch
Business Process Manager – User Experience

12:30 Lunch 
13:30 Innovation in healthcare and why experience design is best placed to drive it
What is innovation? Is innovation the ‘aha! moment of discovery, is it just about newness of a solution, or is it the journey taken to get to a solution? Innovation is fast becoming a worn out ‘buzz word’, overused, and over defined in thousands of board and project rooms around the world. Whatever the definition, just about every organisation in wants to be thought of as innovative, no matter what service or product they are providing. When you investigate deeper, you find that innovation isn’t the ‘aha’ moment, it is more often than not has had a period of discovery that preceded it, whether formal or informal. When we turn to healthcare, an industry where innovation is needed in every quarter to improve outcomes and reduce costs, what does innovation mean and how can it be delivered?

In this talk, Elisa will explore the true meaning of innovation in healthcare and compare and contrast innovation and the different forms it can take and how design thinking and user experience can support and drive innovative solutions.

14:15 Ergonomic design in Healthcare Settings
UX design often emphasises the human side of human computer interaction rather than simply usability. The human performance aspect of design is traditionally ergonomics, which is concerned with the understanding of interactions among humans and other elements of a system.

In a healthcare system, the ultimate design goal is to improve the safety, wellbeing and performance of staff and patients.
This presentation will give real examples to show how human factors and ergonomic methods can be used to address design challenges and provide solutions in a healthcare setting. It will suggest that UX design can be informed by traditional ergonomic methods and design process.

Emma Crumpton

System Concepts

15:00 Break 
15:15 Surgical UX: designing for visualisation systems in surgery
This case study reports on a collaboration with a unique provider of systems that fuses patient data with live x-ray images to provide real-time 3-dimensional visualisations of endovascular systems. The study focuses on the application of the principles of human-computer interaction in the optimisation of visualisation systems in the context of the operating theatre, and discusses qualitative research, interface design, notification and messaging systems, and the acquisition of new nomenclatures and immersion in new contexts to enable a collaborative approach to improving the patient experience.

Tim Caynes
Principal Designer

16:00 Panel Discussion: Experience Design in Pharma
Join our panel of experts who discuss a variety of projects and case studies from the pharmaceutical industry.
16:30 Closing remarks & networking

Interested in UXD Healthcare London 2018?

If you would like to be a part of the conference as a sponsor, please complete the form below, or send an email to

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