Our schedule for the conference is still being finalised, but below is an outline of what to expect.
Day 1 – Wednesday February 7th
08:45 Welcome Message
09:00 Keynote: Designing for Change, Driven by Purpose
The healthcare industry is in the midst of a great deal of disruption and change. We are trying to heal pain and improve care but we know that technology isn’t always the answer. How can we channel our empathy to better understand the health ecosystem and re-orient it to deliver meaningful change? Hear from Amy as she speak on how purpose driven design can provide us with a solution.
Founder, Chief Experience Officer, and Health Principal
10:15 Sponsor's Session
11:45 Health Wars: Rise of the Clinical UXer
In a galaxy not far away at all (you live in it after-all), billions of dollars are being wasted on new digital solutions that are not fit for purpose, in the hope of improving health provision for all. Many seniors in positions of power are oblivious to the wastage and believe all is well. With funding cuts left, right and centre, as well as the wrong problems being solved with the wrong solutions.
A new breed of warrior is needed to fight to good fight, bridging the gap between the clinical and IT worlds. Enter the Clinical User Experience professional, or Clinical UXer for short.
During this talk, Dr Gyles Morrison will discuss his experiences of career transition for clinicians in to UX and the role that clinicians have in future health.
Dr Gyles Morrison
Clinical UX Specialist
Clinical UX Association
13:30 Launching a Healthcare Startup as an Insider
Medicine is in desperate need of a UX makeover. This talk is for anyone working in healthcare who has an great idea for a technology product but is a bit overwhelmed with getting started. Santhosh will cover the following three topics using personal experiences from designing an education management platform and building a company around it.
- Identifying and understanding the problem you want to solve
- Designing a minimum viable product and validating the solution
- Getting your first client
Dr Santhosh Cherian
Founder & UX Architect
14:15 Speaker 6 TBC
15:15 Looking for the next big healthcare innovation? Focus on patient experience.
Clinical pathways are well defined in modern healthcare systems but how well do we understand the patient experience? When taken through a clinical pathway the patient will encounter multiple healthcare providers who are all organised to optimise their contribution to the clinical pathway. However the patient experience, from becoming aware to the ‘final outcome’ is less well understood let alone optimally supported. This is rather strange given that the patient is the only constant factor in the overall care process. During this talk Dr Leo Poll will explore how a patient experience centric view of clinical pathways can lead not only to an optimised patient experience but ultimately new innovations that lead to cost savings for healthcare organisations such as the NHS.
Dr Leo Poll
16:00 Panel Discussion: The role of UX in Healthcare Startups
A panel of UX and business experts will explore the role UX plays in a healthcare startup. This is beyond just creating a beautiful interface, as it includes successful innovation and fruitful marketing.
16:30 Closing remarks & Networking
Day 2 – Thursday February 8th
08:45 Welcome Message
09:00 Keynote: How UX can unlock the secret of electronic patient records
Face-to-face clinical consultation is all about empathy and conversation, underpinned by information and reasoning. The value of UX in visualising information that facilitates reasoning is evident throughout the history of medicine, but this deep clinical relevance is rarely realised in modern clinical interfaces.
Throughout the talk Dr Dave Pao will draw on established examples and theory from graphic design, visual analytics, information architecture and UX/UI design that have laid the foundation for a prototype interface that presents complex patient data rich in clinical context and functionality.
Dr Dave Pao
Consultant in Sexual Health
10:15 Human centered design for cognitive diversity
Building on the work in physical accessibility and inclusion, there is a new area of human centered design that is aiming to adapt and build spaces for people with cognitive impairments like autism and dementia. This talk will discuss how work in neuroergonomics and cognitive accessibility are opening up new areas of both research and design. How, in both physical and digital spaces, new frameworks and standards are being developed to create user experiences that reduce stress and increase wellbeing. This talk will provide a foundational knowledge of both the opportunities and the problems in this new area of healthcare design.
Sensory Design Consultant
11:00 The Power of Language in Healthcare
As UX designers we work with language to structure and shape information. We use a dedicated vocabulary when designing for domain-specific applications and products to guarantee understandability and to match specific taxonomies. Are we aware of the way language impacts the user experience? Above all when designing medical applications, are we taking into account the emotional state of the patient? This talk explores the power of language and its potential pitfalls when designing for healthcare products.
11:45 The Joys of Healthcare Data Visualisation
During this talk, Shannon will discuss her experiences with data visualisation in healthcare over her career, exploring the do’s and don’ts of telling compelling stories with statistics.
Business Process Manager – User Experience
13:30 Innovation in healthcare and why experience design is best placed to drive it
What is innovation? Is innovation the ‘aha! moment of discovery, is it just about newness of a solution, or is it the journey taken to get to a solution? Innovation is fast becoming a worn out ‘buzz word’, overused, and over defined in thousands of board and project rooms around the world. Whatever the definition, just about every organisation in wants to be thought of as innovative, no matter what service or product they are providing. When you investigate deeper, you find that innovation isn’t the ‘aha’ moment, it is more often than not has had a period of discovery that preceded it, whether formal or informal. When we turn to healthcare, an industry where innovation is needed in every quarter to improve outcomes and reduce costs, what does innovation mean and how can it be delivered?
In this talk, Elisa will explore the true meaning of innovation in healthcare and compare and contrast innovation and the different forms it can take and how design thinking and user experience can support and drive innovative solutions.
14:15 Ergonomic design in Healthcare Settings
UX design often emphasises the human side of human computer interaction rather than simply usability. The human performance aspect of design is traditionally ergonomics, which is concerned with the understanding of interactions among humans and other elements of a system.
In a healthcare system, the ultimate design goal is to improve the safety, wellbeing and performance of staff and patients.
This presentation will give real examples to show how human factors and ergonomic methods can be used to address design challenges and provide solutions in a healthcare setting. It will suggest that UX design can be informed by traditional ergonomic methods and design process.
15:15 Surgical UX: designing for visualisation systems in surgery
This case study reports on a collaboration with a unique provider of systems that fuses patient data with live x-ray images to provide real-time 3-dimensional visualisations of endovascular systems. The study focuses on the application of the principles of human-computer interaction in the optimisation of visualisation systems in the context of the operating theatre, and discusses qualitative research, interface design, notification and messaging systems, and the acquisition of new nomenclatures and immersion in new contexts to enable a collaborative approach to improving the patient experience.
16:00 Panel Discussion: Experience Design in Pharma
Join our panel of experts who discuss a variety of projects and case studies from the pharmaceutical industry.
16:30 Closing remarks & networking
Interested in UXD Healthcare London 2017?
If you would like to be a part of the conference as a sponsor, please complete the form below, or send an email to firstname.lastname@example.org